1. How do I place an order?
Simply choose your product, add it to the cart, and complete the checkout form.
After placing the order, you will see an order confirmation on the website.
2. What payment methods do you accept?
We currently accept:
- Cash on Delivery (COD)
- Bank Transfer
We do not require online card payments.
3. Will I receive an order confirmation?
Yes. After placing your order, you will see a confirmation message on the website.
Our team will then contact you via WhatsApp and Email to confirm your order details.
4. Do I need to pay in advance for COD orders?
No. For Cash on Delivery, you pay only when your order is delivered to you.
5. How does Bank Transfer work?
After you place an order and choose Bank Transfer, we will contact you and share our bank details.
Your order will be processed once the payment is confirmed.
6. How long does delivery take?
Delivery time depends on your location.
Usually, orders are delivered within 1–3 working days faster in kTM and will might take some time in other places of Nepal after confirmation.
7. Which areas do you deliver to?
We currently deliver faster to Kathmandu and all over Nepal.
Exact delivery availability is confirmed during order confirmation.
8. Can I cancel my order?
Yes. You can cancel your order before it is dispatched by contacting us as soon as possible.
9. What if I receive a damaged or wrong product?
If you receive a damaged or incorrect item, please contact us immediately.
We will review the issue and assist you according to our return policy.
10. How can I contact you?
You can contact us via:
- 📞 WhatsApp: 976-8770630
- 📧 Email: info.electroktm@gmail.com
Thank you for choosing ElectroKTM 🙏
If you have any other questions, feel free to reach out.
